Edgehealth

Privacy Policy

Last updated: 7 September 2026

This Privacy Policy explains how Edgehealth ("Edgehealth", "we", "us") collects, uses, and protects information in connection with our website at edgeh.com and the services we provide. By using our website or services, you agree to the practices described here.

Information we collect

• Contact information you provide, such as your name, email address, phone number, and company.
• Account and usage information generated when you use our services, including log data, device and browser information, and IP address.
• Communications you send us, including email and SMS messages, and records of phone calls where applicable.

How we use information

• To provide, operate, maintain, and improve our services.
• To communicate with you about your account, including service, transactional, and support messages.
• To respond to your enquiries and provide customer support.
• To protect the security and integrity of our services, and to detect and prevent fraud or abuse.
• To comply with legal obligations.

Mobile and SMS information

If you provide your mobile number and consent to receive text messages, we use it only to send the messages described in our Terms & Conditions. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services.

How we share information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers who process data on our behalf to operate our services (for example, hosting, communications, and analytics providers), under contracts that require them to protect the information and use it only for the services they provide to us.
• Legal reasons, where required by applicable law, regulation, legal process, or enforceable governmental request.
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this Policy.

As stated above, mobile information and SMS opt-in data are excluded from all sharing for marketing or promotional purposes.

Data retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete it or anonymise it.

Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or restrict the processing of your personal information, or to object to it or request a portable copy. To exercise these rights, contact us using the details below. You may unsubscribe from marketing emails at any time using the link in those messages, and opt out of text messages by replying STOP.

Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

International transfers

We may process and store information in countries other than the one in which you reside. Where we transfer personal information internationally, we take steps to ensure it receives an adequate level of protection.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through our website or by direct notice where required.

Contact us

Questions about this Privacy Policy or our data practices can be sent to javier@edgeh.com.